TESTIMONIALS

Thank you very much for the highest (I’ve ever experienced) service!

– A. C.

I’m not someone who inflates praise or tears people down without cause. But in this case, I have to speak up — because Tom is in a league of his own. I’m used to the “status quo” level of service you get from various audio vendors. It’s fine, predictable, transactional. But Tom absolutely blew me away. His attention to detail, his willingness to work with me on payment timing, and his professional courtesy were beyond reproach. He had exactly the gear I needed …. and at a price that put me months ahead of schedule. The options he gave me felt less like a dealer trying to close a sale and more like a friend helping me reach a long‑term goal. I’m currently building three systems, and thanks to Tom, the first one is now essentially complete. His communication style is clear, concise, and genuinely welcoming of my business. And when one power cable wasn’t available, he didn’t make excuses — he upgraded me to the top‑of‑the‑line loom in the length I preferred. On top of that, he even helped on the final invoice due to circumstances beyond his control. That’s a stand‑up move you don’t see often. I’m not used to being treated this well in the boutique audio world. This … experience rivals the best customer service I’ve ever received in any industry. While this was a business transaction, I feel like I gained a new friend in the stereo world — and that’s something rare. If you’re considering buying from Tom, go for it. The price includes some of the best customer service you’ll find in the audiophile community. Tom made it happen for me, and I’m confident he can do the same for you. Thanks to Tom and the supporting staff who made this possible — making dreams come true, one capacitor at a time.

— Curt

In my over forty years in this hobby, I have dealt with more than a few high-end audio dealers, and there are none I can recommend more highly than eXtreme Fidelity. 

My experience with XtremeFidelity goes back to 2014, when I purchased a pair of Nola KOs, and it continues to this day. XF has earned my business by providing not just expert advice on assembling a balanced system (even if it means suggesting components they do not sell!), but by also providing loaners for me to try at home in my own system (Speakers, cables, tweaks…). Both Mike (retired) and Tom have spent countless hours with me exchanging emails and answering my many questions. Their responses are always professional, very informative and most importantly, honest. They also stand by the products they sell. When I needed to replace a faulty tonearm, I contacted Mike for advice, and even though he was retired, he walked me through the process and represented me with the vendor to get a quick replacement – no muss, no fuss. Finally, the icing on the cake is their competitive pricing. I have never seen them underbid on anything I have purchased.

If you value honest expert advice, a competitively priced selection of best in class gear and loyalty to the customer, you needn’t look elsewhere.

   – E.J. Smith

Tom made me feel like a VIP. Impressive double-box packing, first class communication, insanely fast shipping, and lastly item in mint condition. This is as good as you could possibly ask for. Five stars to Xtreme Fidelity. THANK YOU….

– Albert 

Just wanted to thank you again for the Prince II speakers.  After living with them for just 3 weeks, I can tell you that they’ve brought me more enjoyment in listening than ANY component I’ve purchased in over 30 years in audio — And it’s not even close!   I’m talking audio products from Usher, Cary, Krell, Gallo, MacCormack, Theta, Benchmark, Audio Research, PS audio, etc., etc….The greatest sonic improvement, and by a LARGE amount, EVER in my system. Those speakers are just magical!  Articulate, lightening fast, transparent to the point of actually seeing through the speakers. The best midrange I’ve ever heard.  But the best part is the speaker is better than the sum of it’s parts (at least as I can describe them).  They make music sound REAL and make you WANT to listen. They draw you to them. Engaging, intoxicating, addicting.  I think they’re every bit as good as your MBL 111s,  Avalon Eidolons, or Wilson Sophias, speakers that I love but all cost several times the cost of the Prince IIs. Fantastic value and awesome speaker! Thanks again.

– John Collins

The great thing about visiting your listening room is that you never sit still. Most of the time when we listen you have something new to try be it equipment or music.

On some occasions the sound benefits the change at hand, at other times the change is not necessarily significant.

The last visit to your place has to rank as one of great significance. The combination of the Spiral Groove SG1 table, Jens’ phono stage, and the Windfeld cartridge produced sound that was truly remarkable. It has to rank as one of the most significant listening experiences ever.
I heard a significant refinement in the sound that I had never heard before at your place. This was not just a small increment, this was a significant improvement. I heard an across-the-board advancement in resolution accomplished with a great sense of ease.

The resulting refinement significantly added to my enjoyment of the music that you played.
It is an evening that I will remember and cherish for quite some time. I can’t imagine that you will top this very soon.

-Arnie Balgavis